Privacy Policy

1. Introduction

FireAssistIQ Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using FireAssistIQ Pro, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password (encrypted), company name
• Job Data: Site names, addresses, job details, fault codes, outcomes
• Client Information: Site contact details, email addresses
• Photos: Images uploaded for job documentation
• Usage Data: Information about how you use the Service

2.2 Automatically Collected Information

• Device information (browser type, operating system)
• IP address
• Login dates and times
• Features used within the Service

3. How We Use Your Information

We use collected information for:

• Providing and maintaining the Service
• Creating and managing your account
• Storing your job data and photos
• Generating PDF reports
• Sending emails on your behalf to clients
• Improving the Service and user experience
• Detecting and preventing fraud or abuse
• Communicating with you about the Service
• Complying with legal obligations

4. Data Storage and Security

4.1 Where Your Data is Stored

Your data is stored using Firebase (Google Cloud Platform) services:

• Database: Firebase Firestore
• Photos: Firebase Storage
• Authentication: Firebase Authentication
• Location: Data centers in Europe (primarily)

4.2 Security Measures

• Industry-standard encryption for data in transit and at rest
• Secure authentication protocols
• Role-based access controls
• Company data isolation (your data is not accessible to other companies)
• Regular security updates and monitoring

5. Data Sharing and Disclosure

5.1 We Do NOT Share Your Data

We do not sell, trade, or rent your personal information to third parties. Your job data, photos, and client information remain private to your company.

5.2 Third-Party Service Providers

We use the following third-party services that may process your data:

• Firebase (Google): Hosting, database, storage, authentication
• EmailJS: Email delivery service

These providers have their own privacy policies and security measures.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Data Retention

We retain your data for as long as:

• Your account is active
• Needed to provide you services
• Required for compliance, legal, or audit purposes

When you delete your account, we will delete or anonymize your data within 30 days, except where we are legally required to retain it.

7. Your Rights (GDPR Compliance)

Under UK GDPR and Data Protection Act 2018, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@fireassistiq.com

8. Cookies and Tracking

We use essential cookies and local storage for:

• Maintaining your login session
• Remembering your preferences
• Ensuring security

We do not use tracking cookies for advertising purposes.

9. Children's Privacy

Our Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Company Data Isolation

11. Updates to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending you an email notification for significant changes

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

13. Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113